ConceptOrganizationConflictedInternal
Customer
An organization or person with an active paid relationship.
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Quality scoreDefinition
A Customer is an entity that has at least one active, paid subscription. Different teams draw the line differently — Finance counts billing accounts, Sales counts logos, and Product counts workspaces — which is why this concept has alternate definitions.
Definitions by team
ConflictedFinance
A billing account with an active paid subscription.
Sales
A logo (company) that has signed at least one contract.
Product
A workspace with at least one active paid seat.
Teams define this differently. A canonical definition needs to be agreed.Resolve
Scope
Includes
- Active paid subscriptions
Excludes
- Trial-only accounts
- Churned accounts
- Internal test orgs
Examples
- Acme Corp (Enterprise, 3 workspaces = 1 customer to Sales, 3 to Product)
Used by
- Finance
- Sales
- Product
- Customer Success
Sources
No sources recorded yet.