Knowledge Library
Where your company defines how it talks about the business — metrics, business terms, acronyms, processes, dashboards, datasets, teams, and policies, all connected and governed.
10 definitions
Active Customer
Customer with at least one completed transaction within the last ninety days.
Power User
User completing five or more core product actions within thirty days.
Expansion Revenue
Revenue generated from upgrades, seat increases, or cross-sells.
Qualified Pipeline
Pipeline meeting predefined qualification criteria.
Opportunity
Potential revenue-generating sales engagement tracked in CRM.
Customer Health Score
Composite score representing engagement, adoption, support, and renewal risk.
North Star Metric
Primary long-term success metric representing product value.
Launch Ready
Product satisfying engineering, QA, legal, marketing, and support approvals.
Tier 1 Customer
Strategic customer exceeding one million dollars in annual revenue.
Strategic Initiative
Executive-approved organizational priority.