MetricKPI Compass StandardApprovedInternal
Tickets per Account
Average number of support tickets generated per customer account.
Unit
tickets_per_account
Aggregation
ratio
Definition
Average number of support tickets generated per customer account.
Formula
Support Tickets / Active Accounts
Assumed fields: {{numerator_expression}}{{denominator_expression}}{{numerator_measure}}{{denominator_measure}}
Return blank or null when a denominator is zero. Validate cohort, eligibility, timestamp, and recurring-revenue rules before use. Tableau, Looker (LookML), and Datorama templates are generated from the canonical formula — confirm field references before production use.
Standard reference formula for Tickets per Account.
Sources
No sources recorded yet.