MetricKPI Compass StandardApprovedInternal
Support Ticket Rate
Number of support tickets relative to users, accounts, or transactions.
Unit
rate
Aggregation
ratio
Definition
Number of support tickets relative to users, accounts, or transactions.
Formula
Support Tickets / Eligible Users, Accounts, or Transactions
Assumed fields: {{numerator_expression}}{{denominator_expression}}{{numerator_measure}}{{denominator_measure}}
Return blank or null when a denominator is zero. Validate cohort, eligibility, timestamp, and recurring-revenue rules before use. Tableau, Looker (LookML), and Datorama templates are generated from the canonical formula — confirm field references before production use.
Standard reference formula for Support Ticket Rate.
Sources
No sources recorded yet.