MetricKPI Compass StandardApprovedInternal
Self-Service Resolution Rate
Percentage of support needs resolved without direct agent assistance.
Unit
percentage
Aggregation
ratio
Definition
Percentage of support needs resolved without direct agent assistance.
Formula
Self-Service Resolutions / Total Resolved Support Needs
Assumed fields: {{numerator_expression}}{{denominator_expression}}{{numerator_measure}}{{denominator_measure}}
Return blank or null when a denominator is zero. Validate cohort, eligibility, timestamp, and recurring-revenue rules before use. Tableau, Looker (LookML), and Datorama templates are generated from the canonical formula — confirm field references before production use.
Standard reference formula for Self-Service Resolution Rate.
Sources
No sources recorded yet.