MetricOrganizationApprovedInternal
Lifetime Value
Also known as LTV, CLV
Expected gross margin from a customer over their lifetime.
71
Quality scoreUnit
USD / customer
Aggregation
Modeled
Time grain
Quarterly
Business meaning
Ceiling for how much we can afford to spend acquiring a customer.
Formula
(ARPA × gross_margin%) / churn_rate
Scope
Inclusions
- Gross margin
- Expansion
Exclusions
- Acquisition cost
Sources
No sources recorded yet.