You’re viewing the read-only demo workspace.Sign up to build your own →
KPI Compass

Command Palette

Search for a command to run...

MetricKPI Compass StandardApprovedInternal

Customer Retention Rate

Percentage of customers retained over a defined period.

Unit

percentage

Aggregation

ratio

Definition

Percentage of customers retained over a defined period.

Formula

(Customers at End - New Customers) / Customers at Start

Assumed fields: {{numerator_expression}}{{denominator_expression}}{{numerator_measure}}{{denominator_measure}}

Return blank or null when the denominator is zero. Confirm filters, grain, and inclusion rules before production use. Tableau, Looker (LookML), and Datorama templates are generated from the canonical formula — confirm field references before production use.

Standard reference formula for Customer Retention Rate.

Sources

No sources recorded yet.