HRB2B ServicesSaaSFinancial ServicesConsumer ProductsOutcomeDraft

Employee Net Promoter Score (eNPS)

The likelihood employees would recommend the company as a place to work, on the standard 0–10 → promoter/detractor scale.

Business Question Answered

“Would our employees actively recommend working here?”

What This Tells You

A directional, easy-to-track pulse on overall workforce sentiment and advocacy.

What It Does Not Tell You

Root causes of dissatisfaction — pair with full engagement survey driver analysis, not eNPS alone.

Formula & Example Calculation

% Promoters (9–10) − % Detractors (0–6)

Numerator

N/A (difference of percentages)

Denominator

N/A (difference of percentages)

Example

Of 300 respondents: 40% promoters, 15% detractors. eNPS = 40 − 15 = 25.

Recommended Dimensions & Segments

DepartmentTenureManager

Recommended visualization: Trend line with department breakdown

Technical Implementation Notes

Keep eNPS as a single-question pulse check, not a replacement for the full engagement survey instrument.

Data Quality Checks

Common Pitfalls

Over-indexing on eNPS movement quarter-to-quarter without accounting for normal sampling variance at small company size

AI Explanation

Get a conversational, stakeholder-friendly explanation of this KPI, generated on demand.

Metadata

Funnel StageN/A

Owner RoleVP People

CadenceQuarterly

Data Sources

Engagement Survey Platform